Zebar Passenger Safety Guide
Your Safety is Our Priority
1. Before You Ride
Verify Your Driver
Match the driver's: Profile photo
Vehicle model & color
License plate (check via app)
Pro Tip: Ask "What's my name?" to confirm they're your assigned driver
Choose Safe Pickup Points
Prefer well-lit, public locations
Avoid isolated areas after dark
Use "Safe Spot" recommended for pickup zones
2. During Your Ride
Share Your Trip
Tap "Share Ride" to send real-time tracking to trusted contacts
3. Ride Safely
Always wear seatbelts
Sit in the back seat if alone
Confirm route via the app before departure
4. Emergency Features
SOS Button:
Directly connects to:
Zebar Security Center
Local police (15 emergency)
Your emergency contacts
Silently alerts authorities with live location
6. Night & Solo Travel Tips
After Dark Precautions:
Enable "Night Mode" for enhanced monitoring
Pre-book rides to avoid street hailing
Keep valuables out of sight
7. Reporting Concerns
📲 3 Ways to Report:
In-app “Directly by SoS Button.
WhatsApp: +92 3168168123-SAFE
All reports are confidential - retaliation is strictly prohibited
8. Prohibited Items & Behaviors
🚫 Never Allow:
Smoking/vaping in vehicle
Unauthorized stops
Aggressive behavior towards drivers
Overcrowding (max 4 passengers)
Why Zebar Passengers Feel Secure
✔ Driver Vetting:
Background checks
Regular license/vehicle inspections
✔ AI Protection:
Route deviation alerts
Unusual stop detection
Compliant with Pakistan's Digital Ride-Hailing Guidelines 2023