ZEBAR TECHNOLOGIES PRIVACY POLICY
1. Scope of This Policy
This Privacy Policy applies to all users of Zebar Technologies ("Zebar"), including Riders and Drivers (including Driver applicants), and to all Zebar platforms and services, including our apps, websites, and features (collectively, the "Zebar Platform"). Your use of the Zebar Platform is also governed by our Terms of Service.
2. Information We Collect
We collect information that you provide directly to us, as well as data collected automatically or received from third parties.
A. Information You Provide
Account Registration: Name, email, phone number, payment details, profile photo (optional), and saved addresses.
Driver Applications: Full name, CNIC, driver's license, vehicle details, insurance documents, bank account details, and tax information. Additional documents may be required depending on local laws.
SOS Contacts: Contact list access is requested to enable emergency features.
Ratings & Feedback: Reviews and ratings submitted after rides.
Communications: Messages, attachments, and call recordings (where applicable) exchanged within the app.
B. Information Collected Automatically
Location Data:
Riders: Precise GPS data from the time a ride is requested until completion.
Drivers: Continuous location tracking while in "Driver Mode," including during background operation for trip and incident tracking.
Usage Data: Ride details (e.g., date, time, distance, fare), app interaction logs, and crash reports.
Device Information: IP address, device model, operating system version, browser type, and sensor data (e.g., speed, acceleration — for safety monitoring).
Cookies & Tracking Technologies: We use cookies and tools such as Google Analytics to improve performance and security. You can manage preferences through your browser settings.
We use Google services such as Google Maps APIs and Google Analytics to enhance app functionality and monitor performance. These services may collect data in accordance with Google’s Privacy Policy.
C. Information from Third Parties
Background Checks: Includes criminal history and driving record (for Drivers).
Payment Processors: For transaction verification and fraud prevention.
Referral Programs: Contact information when referred by other users.
Enterprise/Concierge Services: Ride details shared when booked by third-party organizations.
3. How We Use Your Information
Purpose
Examples
Legal Basis
Service Provision
Account verification, ride matching, payment processing
Contractual necessity
Safety & Compliance
Background checks, fraud detection, incident investigations
Legal obligation
Customer Support
Responding to complaints and feedback
Legitimate interest
Marketing
Promotions, personalized offers (with user consent)
Consent
Platform Improvement
App analytics, feature testing and development
Legitimate interest
4. Data Sharing
With Other Users: Riders see the Driver's name, photo, vehicle information, and live location.
Drivers see the Rider's name, pickup and drop-off locations, and rating.
With Service Providers: Including payment processors, background screening services, and insurers.
For Legal Compliance: Shared with government authorities or law enforcement when required by law.
Business Transfers: In case of merger, acquisition, or asset sale, with appropriate confidentiality protections.
5. Data Security & Retention
Security Measures: We implement data encryption (e.g., AES-256), access controls, and conduct regular security audits.
Data Retention:
Active accounts: Data is retained until you request deletion.
Financial records: Retained for 7 years to comply with tax regulations.
Ride logs: Retained for 3 years for dispute resolution purposes.
Note: ZebarGo collects location data only when the app is in use or running in the background during active trips, even if the app is closed, to enable core ride-hailing functionality.
6. Your Rights (Under Pakistani Law)
You have the right to:
Access, correct, or delete your personal data
Opt out of marketing communications (SMS/email)
Withdraw consent for data use (where applicable)
File a complaint with the Pakistan Telecommunication Authority (PTA)
To exercise your rights or delete your account and associated data:
📧 Email: privacy@zebargo.com
📞 UAN: 0316-8168123
You may also delete your account from the app: Profile > Settings > Delete Account.
7. Children’s Privacy
Zebar does not knowingly collect personal information from users under the age of 18. The app is not directed to children under the age of 13. If you believe a child has provided us with personal data, please contact us at support@zebargo.com.
8. Policy Updates
We may update this policy to reflect changes in legal or business practices. Material updates will be communicated via:
In-app notifications
SMS or email
Banners on our website
9. Contact Us
For questions, feedback, or complaints:
📄 You can also view this Privacy Policy at: https://zebargo.com/page.php?p=privacy